FAQ's - Payment & Ordering
Please Read This Page In It's Entirety. It Contains Important Information Concerning Your Order. Payment Of Your Invoice Constitutes Your Acknowledgment That You Have Read And Agree To These Terms
Note: Items Ordered Or Paid For But Not Picked Up Or Shipped Within 90 Days Will Be Considered Abandoned And Disposed Of
Q: What Is Your Contact Info? Our Office Number Is 813-515-8158 And Our Email Is ContestTrophies@Gmail.com
Q: What Forms Of Payment Do You Accept? We Accept Cash, Venmo, Zelle CashApp, Bank Wires And All Major Credit / Debit Cards. There Is A 2.9% Convienience Fee Added To All Credit / Debit Card Purchases Over $1000. We Also Accept Bitcoin As Well As Other Major Crypto Currencies. Please Call If You Are Paying By Crypto. We Do Not Accept Checks Of Any Kind.
Q: How Do I Qualify For Promoter Pricing? Promoter Pricing Is Available For Sculpture Orders Of 30 Pieces Or More. In Some Instances You May Qualify For Promoter Pricing For Orders Less Than 30 Pieces If You Are Ordering Medals From Us As Well, Dependant Upon Quantity. Pricing For Sculptures Otherwise Is As Listed On Our Website For Each Item.
Q: How Do I Order Medals? We Are Well Regarded For Having The Highest Quality Medals At The Lowest Prices Available! For Custom Medals Please Contact Us In Order To Speak To A Representative Concerning Artwork Requirements, Etc. Since Custom Medals Are Manufactured Specially For Each Individual Customer All Medals Must Be Paid For In Advance At The Time Your Order Is Placed. There Is A Lead Time Of 12 Weeks To Allow For Design, Manufacture And Shipping Of Your Medals. If Your Event Is Less Than 12 Weeks Away We Can Still Manufacture Your Order However There May Be Additional Shipping Charges Incurred In Order To Receive Your Medals In Time For Your Event. See Below.
SHIPPING COSTS FOR MEDALS IS AS FOLLOWS:
If Order Is Placed At Least 12 Weeks Out From The Event Then The Shipping Charges Are As Follows:
Order Quantity Of 1-299 = Cost Of The Medal Based On Quantity Plus Any Shipping Charges To Your Destination.
Order Quantity Of 300 or More = Cost Of The Medal With FREE SHIPPING To Your Destination
Medal Orders Placed LESS Than 12 Weeks Out From Your Event Are Not Eligible For Free Shipping Regardless Of Quantity. This Is Due To Expedited Shipping Charges And Other Fees Incurred To Both Manufacture And Ship Your Medals To You In Time.
Q: How Do I Order Sculptures? Ordering Is Easy. If You Are A Promoter Simply Email Us With Your Order At ContestTrophies@gmail.com Or Call Us At 813-515-8158 And A Representative Will Be Happy To Assist You. If You Are A Retail Customer Simply Proceed Though The Checkout Process As Usual. Prices Listed On Our Website Reflect Retail Pricing.
Q: When Is Payment Due? A 50% Deposit For Sculpture, Plate And All Other Award Orders Is Due At The Time your Order Is Placed. The Remaining 50% Plus Any Applicable Shipping Charges Are Due Immediately Prior To Your Order Being Shipped. Medal Orders Require Payment In Full At The Time The Order Is Placed. Shipping Charges For Medals And All Other Awards May Be Billed Separately.
Q: If I'm Ordering Sculptures For An Event, How Far Out From My Event Date Do I Need To Place My Order? Since All Of Our Sculptures Are "Made To Order" We Ask, At Minimum, Eight Weeks Advance Notice. This Includes Time For Your Sculptures To be Manufactured, Painted, Allowed To Fully Cure, Packaged And Time To Ship. If Your Sculpture Order Is Placed LessThan EIGHT WEEKS From Your Event There Is A $150 Rush Fee Added For Each Week The Order Is Placed Inside Of The Eight Week Mark. This Fee Covers Our Payroll Overtime Expenses That We Incur When Trying To Complete Your Order In Time For Your Event Since Your Order Was Placed On Short Notice.
Q: How Long Does It Take Before My Sculpture Order Is Shipped? Shipping Time Depends On Several Factors. If Your Retail Order Is Less Than Ten Pieces Your Items Will Ship Generally Within 3-5 Days After Your Order Is Placed. All Sculptures Are Considered Custom Manufactured Items And Are "Made To Order". This Period Of Time Allows Your Order To Be Manufactured, Painted And Allowed To Properly Cure Before It Can Be Packaged And Shipped. If Your Order Is Larger Than Ten Pieces, Typically For An Event, We Guarantee That Your Order Will Be Received In Time For That Event. We Cannot Give A Standard Shipping Time For Large Orders As We May Have Other Orders In Front Of Yours That Are To Be Manufactured And Shipped First And There Is No Way To Tell How Many Orders Will Be In Front Of Yours Until Your Order Is Actually Placed. If We Are Shipping Your Order To Your Requested Destination Our Liability For Damages Only Covers The Shipment From Our Warehouse To That Original Destination. If You Are Forwarding Your Shipment To Second Location Via A Second Shipper Then That Shipper Is Responsible For Damages From That Point Forward. IF YOU ARE FORWARDING YOUR SHIPMENT TO A SECOND LOCATION WE DO ENCOURAGE YOU TO CHECK YOUR SHIPMENT WHEN IT ARRIVES FROM OUR WAREHOUSE BEFORE IT IS SENT TO ITS SECOND LOCATION AND CONTACT US FOR REPLACEMENTS. If Damages Are Found At Its Final Destination And No Damage Was Noted As It Arrived From Our Warehouse To The First Destination We Cannot Be Responsible For Free Replacement. Replacement Costs Will Then Be The Responsibility Of The Second Shipper.
Q: Do you Offer Payment Plans Or Credit Terms. Basically Can I Pay For My Order After My Event? Unfortunately We Do Not Offer Credit Terms. We Cannot Release Your Order To You Without Receiving Payment In Full.
Q: How Do I Order Inserts So That I Can Mount My Sculptures On Bases? If You Wish To Include Inserts For Your Sculptures Then We Ask That You Specify The Need For Inserts At The Same Time That You Place Your Initial Order. We Do Not Place Inserts By Default In Sculptures. We Also Cannot Add Inserts To Sculptures That Are Already Cast.
Q: Do You Offer Refunds Or Buy Backs? As Stated On Your Invoice For Review Before Payment Is Made, All Sales Are Final. This Includes All Trophies, Rings, Medals, Custom Trophy Plates, Etc. If You Have Left Over Sculptures Most Promoters Will Choose To Save Them For The Following Year Or Sell Them To Other Promoters. We Do Not "Buy Back" Unused Trophies Or Offer Refunds For Any Of Our Products. If You Are Unsure About The Quantity Of Trophies You May Need For Your Event We Do Offer A Delivery/Setup Service (Typically Available In Florida Only).
Q: What Does Your "Delivery/Setup Service" Include? This Service Includes Delivery, Plating And Setup At Your Event. You Will Only Be Required To Purchase The Amount Of Awards That You Need For That Event. This Service Provides For A Fee Based Upon The Distance Traveled However This Fee Is Waived If Your Event Purchases 75 Trophies Or More At Any Event Within 250 Miles Of Sarasota Florida Or 150 Trophies Or More At Any Event Greater Than 250 Miles From Sarasota Florida. If Any Portion Of Your Order Has Been Discounted Then This Set Up/Service Fee Remains In Effect Regardless Of The Number Of Trophies Purchased. If You Would Like To Request Our Set Up Service, And If Your Date Is Available Then You Must Request It AT THE TIME THE ORDER IS INITIALLY PLACED And Should Be Noted On The Original Invoice. Special Orders, Bases, Custom Medals And Other Custom Products Are Non Refundable And Require Payment In Full Prior To Production. Our Setup Service Does Not Apply To Medals Unless Your Event Features Trophies/Sculptures For A 51% Majority Of Your Placings. For More Details Please Feel Free To Contact Us.
Q: What If A Competitor Or Event Staff Damages A Trophy At Or After An Event? Upon Delivery We Guarantee That Each Trophy Is Damage Free, Devoid Of Chips, Cracks Or Other Defects. When Delivery Is Made To You Or To Your Event You Have The Opportunity To Inspect Each Sculpture And Note Any Damage, Which We Will Then Replace At Our Cost. Once You Or Your Staff Takes Delivery Of Your Order Then Responsibility For Damage For The Entire Order Transfers To The Promoter. If Your Order Was Shipped To You Via A Third Party Shipper (UPS, FedEx, Etc.) We Allow 48 Hours From The Time Of Confirmed Delivery To Inspect Your Order And Contact Us With Any Claims For Damages. If An Athlete Damages Their Sculpture Either During Or After An Event It Is The Responsibility Of The Promoter (Or Competitor Themselves) To Replace The Damaged Item At Promoter Cost. We Cannot, At Our Cost, Replace Sculptures Damaged By Competitors After They Have Been Delivered Undamaged.
Q: How Early In Advance Can I Book Your Setup Service For My Event? Bookings For Our Setup Service Are On A First Come, First Served Basis. You May Contact Us Starting The Third Monday In December Of The Preceding Year To Be Placed On Our Setup Schedule For The Upcoming Calendar Year. Since Scheduled Show Dates Often Change and Are Not Secure Until The End Of Year Organization Meetings. Bookings For Multiple Years In Advance Are Not Accepted. Also, Prior Bookings For Years Past Do Not Guarantee Placement On Future Year Event Calendars Since Shows Are Added And Dropped Yearly. You Must Contact Us To Be Placed On Each New Years Calendar.