FAQ's - PAYMENT & ORDERING
Please Read This Page In Its Entirety. It Contains Important Information Concerning Your Order. Payment Of Your Invoice Constitutes Your Acknowledgment That You Have Read And Agree To These Terms
NOTE: THERE IS A 3% CONVENIENCE FEE ADDED TO ALL CREDIT AND DEBIT CARD PAYMENTS OVER $1000.00
TO AVOID THIS FEE YOU ARE WELCOME TO PAY WITH A BANK WIRE , ZELLE OR WITH A DEBIT CARD OR BANK ACCOUNT VIA CASHAPP OR VENMO.
Q: What Is Your Contact Info? Our Office Number Is 813-515-8158 And Our Email Is ContestTrophies@Gmail.com
Q: What Forms Of Payment Do You Accept? We Accept Cash, Venmo, Zelle, CashApp, Bank Wires And All Major Credit / Debit Cards. We Also Accept Bitcoin As Well As Other Major Crypto Currencies. Please Call If You Are Paying By Crypto. We Do Not Accept Checks Of Any Kind.
Q: How Do I Qualify For Promoter Pricing? Promoter Pricing Is Available For Sculpture Orders Of 75 Pieces Or More.
Q: How Do I Order Medals? We Are Well Regarded For Having The Highest Quality Medals At The Lowest Prices Available! For Custom Medals Please Contact Us In Order To Speak To A Representative Concerning Artwork Requirements, Etc. Since Custom Medals Are Manufactured Specially For Each Individual Customer All Medals Must Be Paid For In Advance At The Time Your Order Is Placed. With Covid-19 Disruptions In Manufacturing And Supply Chain Delays There Is Currently A Lead Time Of 16 Weeks To Allow For Design, Manufacture And Shipping Of Your Medals. If Your Event Is Less Than 16 Weeks Away We Can Still Manufacture Your Order However There May Be Additional Shipping Charges Incurred In Order To Receive Your Medals In Time For Your Event. See Below.
SHIPPING COSTS FOR MEDALS IS AS FOLLOWS:
If Order Is Placed At Least 16 Weeks Out From The Event Then The Shipping Charges Are As Follows:
All Medal Orders Are Shipped To You At No Charge If Your Order Is Placed 16 Weeks Out From Your Event.
Medal Orders Placed LESS Than 16 Weeks Out From Your Event Are Not Eligible For Free Shipping Regardless Of Quantity. This Is Due To Expedited Shipping Charges And Other Fees Incurred To Both Manufacture And Ship Your Medals To You In Time.
Q: How Do I Order Sculptures? Ordering Is Easy. If You Are A Promoter Simply Email Us With Your Order At ContestTrophies@gmail.com Or Call Us At 813-515-8158 And A Representative Will Be Happy To Assist You. If You Are A Retail Customer Simply Proceed Though The Checkout Process As Usual. Prices Listed On Our Website Reflect Retail Pricing. As Indicated Above, Promoter Pricing Goes Into Effect When Purchasing 75 Sculptures Or More.
Q: When Is Payment Due? A 50% Deposit For Sculpture, Plate And All Other Award Orders Is Due At The Time your Order Is Placed. The Remaining 50% Plus Any Applicable Shipping Charges Are Due Immediately Prior To Your Order Being Shipped. Medal Orders Require Payment In Full At The Time The Order Is Placed. Shipping Charges For Medals And All Other Awards May Be Billed Separately.
Q: If I'm Ordering Sculptures For An Event, How Far Out From My Event Date Do I Need To Place My Order? Since All Of Our Sculptures Are "Made To Order" We Ask, At Minimum, TEN WEEKS Advance Notice. This Includes Time For Your Sculptures To be Manufactured, Painted, Allowed To Fully Cure, Packaged And Time To Ship. If Your Sculpture Order Is Placed Less Than TEN WEEKS From Your Event There Is A $150 Rush Fee Added For Each Week The Order Is Placed Inside Of The Ten Week Mark. This Fee Covers Our Employee Payroll Overtime Expenses That We Incur When Trying To Complete Your Order In Time For Your Event Since Your Order Was Placed On Short Notice.
Q: How Long Does It Take Before My Sculpture Order Is Shipped? Shipping Time Depends On Several Factors. If Your Retail Order Is Less Than Ten Pieces Your Items Will Ship Generally Within 3-4 Weeks After Your Order Is Placed. All Sculptures Are Considered Custom Manufactured Items And Are "Made To Order". This Period Of Time Allows Your Order To Be Manufactured, Painted And Allowed To Properly Cure Before It Can Be Packaged And Shipped. If Your Order Is Larger Than Ten Pieces, Typically For An Event, We Guarantee That Your Order Will Be Received In Time For That Event. We Cannot Give A Standard Shipping Time For Large Orders As We May Have Other Orders In Front Of Yours That Are To Be Manufactured And Shipped First And There Is No Way To Tell How Many Orders Will Be In Front Of Yours Until Your Order Is Actually Placed. If We Are Shipping Your Order To Your Requested Destination Our Liability For Damages Only Covers The Shipment From Our Warehouse To That Original Destination. If You Are Forwarding Your Shipment To Second Location Via A Second Shipper Then That Shipper Is Responsible For Damages From That Point Forward. IF YOU ARE FORWARDING YOUR SHIPMENT TO A SECOND LOCATION WE DO REQUIRE THAT YOU TO CHECK YOUR SHIPMENT WHEN IT ARRIVES FROM OUR WAREHOUSE BEFORE IT IS SENT TO ITS SECOND LOCATION AND CONTACT US FOR REPLACEMENTS. If Damages Are Found At Its Final Destination And No Damage Was Noted As It Arrived From Our Warehouse To The First Destination We Cannot Be Responsible For Free Replacement. Replacement Costs Will Then Be The Responsibility Of The Second Shipper.
Q: Do you Offer Payment Plans Or Credit Terms. Basically Can I Pay For My Order After My Event? Unfortunately We Do Not Offer Terms However We Have Partnered With A Finance Company That WIll Bill YOur Purchase In Four Payments If You Qualify For That Financing Option. They Are A Separate Entity And We Have No Control Over Their Policies Or Procedures. You Will FInd THis Financing Option When You Check Out Of The Shopping Card As You Normally Would When Making A Regular Purchase. We Will charge You An Additional 7% On Your Purchase If You Use THis Option As They Charge Our Business For Their Service. That 7% Fee WIll Be Billed Separately And Must Be Paid Before Any Items Are Shipped.
Q: How Do I Order Inserts So That I Can Mount My Sculptures On Bases? If You Wish To Include Inserts For Your Sculptures Then We Ask That You Specify The Need For Inserts At The Same Time That You Place Your Initial Order. We Do Not Place Inserts By Default In Sculptures. We Also Cannot Add Inserts To Sculptures That Are Already Cast.
Q: Do You Offer Refunds Or Buy Backs? As Stated On Your Invoice For Review Before Payment Is Made, All Sales Are Final. This Includes All Trophies, Rings, Medals, Custom Trophy Plates, Bases And All Other Products. If You Have Left Over Sculptures Most Promoters Will Choose To Save Them For The Following Year Or Sell Them To Other Promoters. We Do Not "Buy Back" Unused Trophies Or Offer Refunds For Any Of Our Products.
Q: What Does Your "Delivery/Setup Service" Include? We No Longer Offer Setup Services And Do Not "Buy Back" Unused Trophies Or Any Of Our Other Products.
Q: What If A Competitor Or Event Staff Damages A Trophy At Or After An Event? Upon Delivery We Guarantee That Each Trophy Is Damage Free, Devoid Of Chips, Cracks Or Other Defects. When Delivery Is Made To You Or To Your Event You Have The Opportunity To Inspect Each Sculpture And Note Any Damage, Which We Will Then Replace At Our Cost. Once You Or Your Staff Takes Delivery Of Your Order Then Responsibility For Damage For The Entire Order Transfers To The Receiver. If Your Order Was Shipped To You Via A Third Party Shipper (UPS, FedEx, Etc.) We Allow 48 Hours From The Time Of Confirmed Delivery To Inspect Your Order And Contact Us With Any Claims For Damages. If An Athlete Damages Their Sculpture Either During Or After An Event It Is The Responsibility Of The Promoter (Or Competitor Themselves) To Replace The Damaged Item At Promoter Cost. We Cannot, At Our Cost, Replace Sculptures Damaged By Competitors After They Have Been Delivered Undamaged.
Q: How Early In Advance Can I Book Your Setup Service For My Event? Again, Our Setup Service Is Currently On Hold Due To Covid-19 Restrictions. Bookings For Our Setup Service Are On A First Come, First Served Basis. You May Contact Us Starting The Third Monday In December Of The Preceding Year To Be Placed On Our Setup Schedule For The Upcoming Calendar Year. Since Scheduled Show Dates Often Change and Are Not Secure Until The End Of Year Organization Meetings. Bookings For Multiple Years In Advance Are Not Accepted. Also, Prior Bookings For Years Past Do Not Guarantee Placement On Future Year Event Calendars Since Shows Are Added And Dropped Yearly. You Must Contact Us To Be Placed On Each New Years Calendar.